Thank you for choosing EVERSTEP SHOES LLC. We currently offer shipping services exclusively within the United States and do not support orders to locations outside the U.S.
- Shipping Coverage
Currently, we only ship to valid addresses within the United States.
We do not currently offer shipping to the following areas or address types:
Countries and regions outside the United States
International addresses
P.O. Boxes or special addresses that cannot be serviced due to carrier restrictions
Please ensure the shipping address you provide is accurate and complete when placing your order.
- Shipping Methods and Carriers
Depending on the order location, product availability, and shipping address, we may use the following logistics carriers for delivery:
USPS
UPS
FedEx
Other partner logistics providers
The specific carrier will be determined based on the order details. Once the order has shipped, we will typically provide tracking information, allowing you to check the package’s transit status using the tracking number.
- Estimated Delivery Time
Orders require time for processing and preparation.
Order processing time: Typically 1–3 business days
Transit time: Typically 3–7 business days
Consequently, most orders within the U.S. are expected to arrive approximately 4–10 business days after the order is placed.
Please note that the times listed above are estimates, not guaranteed delivery dates. Actual delivery times may be delayed due to the shipping address, weather conditions, holidays, peak shipping periods, carrier operations, or other uncontrollable factors.
- Order Tracking
Once the order has shipped, we will send you a notification containing tracking information, where applicable.
You can use the tracking number to view the package status on the respective carrier’s website.
If tracking information does not update for a period of time, please allow a moment for the carrier’s system to synchronize. If there are no updates for an extended period, please contact us via the email address below, and we will assist you in checking the status of your order.
Customer Service Email:
service@everstepshoesllc.com
- Shipping Address
It is the customer’s responsibility to ensure that the shipping address provided at the time of ordering is correct and complete.
If an address change is requested after the order has shipped, we cannot guarantee that the change can be made. The customer may be held responsible for delivery issues resulting from incorrect or incomplete addresses, or errors in the information provided by the customer.
6. Delivery Delays
While we make every effort to ensure orders are processed and shipped promptly, delivery times may be affected by factors beyond our control, including but not limited to:
Severe weather
Holidays and peak shipping seasons
Carrier delays
Changes in shipping routes
Address issues
Force majeure events
In such cases, the actual delivery time may exceed the estimated delivery time.
- Package Marked “Delivered” but Not Received
If the tracking information indicates that your package has been “Delivered” but you have not received it, please first check your doorstep, mailbox, garage, front desk, or other secure drop-off areas, and ask family members or neighbors if they accepted the package on your behalf.
If the package still cannot be located, please contact the relevant shipping carrier to make an inquiry; you may also contact us.
Customer Service Email: service@everstepshoesllc.com
- Contact Us
If you have any questions regarding shipping methods, order status, or tracking, please contact us:
Address: 646 Dunham Marsh Trail
Richmond Hill, GA 31324
Email: service@everstepshoesllc.com
We appreciate your understanding and support, and we strive to provide you with reliable and convenient shipping services within the United States.
