Thank you for choosing EVERSTEP SHOES LLC. We want every customer to be satisfied with their purchase. The following policy applies to items purchased through this website.
- 30-Day Return Period
We offer a 30-day return and refund period.
You have 30 days from the date you receive your order to contact us and request a return.
We may be unable to accept return or refund requests made after the 30-day period, unless otherwise required by applicable law or if the product has a qualifying quality issue.
- Product Quality Issues
If the product you receive has manufacturing defects, damage, or other significant quality issues, please contact us as soon as the issue is discovered.
Once a quality issue is confirmed, we will provide an appropriate solution based on the specific circumstances, including:
Refund;
Replacement;
Other reasonable after-sales solutions.
To help us verify the issue, please provide your order details along with necessary photos of the product or a description of the problem.
- General Return Conditions
Except in cases of quality issues, returned items should be kept in their original condition as much as possible and meet the following criteria:
The item shows no signs of significant use or damage;
The item remains in a resalable condition;
The item, along with its original packaging, tags, and accessories, is as complete as possible.
If the returned item does not meet these conditions, we may be unable to issue a refund.
- Refund Process
Upon receiving and inspecting the returned item, we will verify whether it meets the refund criteria.
If the refund request is approved, we will issue the refund using the original payment method.
The time it takes for the refund to appear in your account may vary depending on the processing times of your bank, credit card company, or other payment service provider.
- Return Shipping Costs
If the return is due to a product quality issue or an error on our part (such as shipping the wrong item), we will cover reasonable return shipping costs based on the specific situation.
If the return is not due to a quality issue but rather personal reasons—such as disliking the item, choosing the wrong size, or other personal preferences—the customer may be responsible for the return shipping costs. 6. Situations Not Eligible for Refund
To the extent permitted by applicable law, the following situations may not be eligible for a refund:
The 30-day return period has expired;
Wear and tear resulting from normal use;
Damage caused by improper use, storage, or human error;
The product has clearly been used, modified, or washed;
The product cannot be verified as originating from an order placed with our company.
- How to Request a Return or Refund
To request a return or refund, please contact us via the following email address:
service@everstepshoesllc.com
Please include the following information in your email:
Order number;
Name;
Contact information;
Reason for the return or refund;
If the request involves product quality issues, please provide relevant photos or other details.
Our customer service team will provide you with instructions on how to proceed with the return based on your specific situation.
- Contact Us
Address: 646 Dunham Marsh Trail
Richmond Hill, GA 31324
Customer Service Email:
service@everstepshoesllc.com
We appreciate your understanding and support, and we are committed to providing you with fair and convenient after-sales service.
