- What products do you sell?
EVERSTEP SHOES LLC specializes in men’s footwear, offering shoes suitable for daily life, casual wear, commuting, and various other occasions.
- Where do you ship to?
Currently, we only ship within the United States; we do not offer international shipping outside the U.S.
- Which shipping carriers do you use?
Depending on the delivery address, the items ordered, and shipping logistics, we may use the following carriers:
USPS
UPS
FedEx
Other partner logistics providers
Once the order has shipped, we will provide tracking information where applicable.
- How long does delivery take?
Orders typically require 1–3 business days for processing.
After shipment, transit usually takes 3–7 business days.
Therefore, most orders within the U.S. are expected to arrive within approximately 4–10 business days. Actual delivery times may be affected by weather, holidays, peak shipping periods, and carrier operations.
- Can I track my order?
Yes. Once the order ships, we will provide a tracking number where applicable.
You can use the tracking number to check your package’s status on the respective carrier’s website.
If there are no tracking updates for an extended period, please contact us at:
service@everstepshoesllc.com
- Can I return my order?
Yes.
We offer a 30-day return and refund period. You may contact us to request a return within 30 days of receiving your order.
Returned items should be in a condition showing no significant signs of use and must include the original packaging, tags, and accessories.
- What if the shoes I receive have quality issues?
If the product you receive has manufacturing defects, obvious damage from shipping, or other quality issues, please contact us as soon as possible.
Once a quality issue is confirmed, we will provide a refund, a replacement, or another reasonable solution based on the specific circumstances.
When making a request, please provide your order number along with photos or relevant information demonstrating the issue.
- Can I get a refund if the size just doesn’t fit?
Yes, provided the request meets our 30-day return policy and conditions, you may contact us to initiate a return. If the return is not due to product quality issues—such as incorrect size selection, personal preference, or other personal reasons—the customer may be responsible for the associated return shipping costs.
- How long does a refund take?
Once we receive and inspect the returned item, we will verify whether it meets the criteria for a refund.
Upon approval, we will process the refund using the original payment method. The time it takes for funds to appear in your account may vary depending on the processing speed of your bank, credit card company, or other payment service providers.
- How do you protect my payment information?
All transactions are processed through secure, PCI-DSS compliant third-party payment gateways.
EVERSTEP SHOES LLC does not store full credit card numbers or CVV security codes on its own servers.
- Do you sell my personal information?
No.
We do not sell or rent your personal information.
We may share limited information with logistics, payment, and other necessary service providers solely to fulfill orders and provide related services.
- How long is my personal information retained?
We retain personal information only for as long as necessary to fulfill orders, provide customer service, handle after-sales support, and meet financial and legal obligations.
When personal information is no longer required for legitimate business or legal purposes, we will take reasonable steps to delete, destroy, or anonymize the information in accordance with applicable laws.
- How can I contact customer service?
Please feel free to contact us if you have questions regarding products, orders, shipping, refunds, or any other issues.
Address:
646 Dunham Marsh Trail
Richmond Hill, GA 31324
Customer Service Email:
service@everstepshoesllc.com
We are committed to providing you with timely and professional assistance.
